While managers may be constrained in their communication, special
individuals create unofficial channels where team members feel
safe to share information. Acting as social hubs or
"speakeasies," they foster trust and enable the free
flow of timely, factual information, which helps colleagues make
better decisions and navigate turmoil. Despite their critical
function in preventing team collapse and reducing isolation, this
"glue work" is typically not formally recognized or
compensated.
